Practice 04
Website Modernization & Maintenance
Rebuild an outdated agency website and keep it accurate, accessible, and secure.
Residents go to your website to pay a bill, find a meeting agenda, apply for a permit, or report a problem. When pages are out of date, hard to use on a phone, or hard to navigate with a screen reader, those requests turn into phone calls and counter visits. We review what residents actually look for, clean up and reorganize content with department staff, rebuild the site where needed, and then keep it maintained: updates, fixes, accessibility checks, and security patches on an agreed schedule.
Talk with an advisorOutcomes
What success looks like.
- Common resident tasks easy to find from the home page and on a phone
- Outdated, duplicate, and broken pages removed or corrected
- Accessibility issues identified and fixed against WCAG 2.1 AA
- Department staff able to update their own pages with clear approval rules
- Routine updates, patches, and backups handled on a defined schedule
Deliverables
What you receive.
- Content inventory and resident task review
- Site structure and navigation plan agreed with departments
- Redesigned or rebuilt website, with content migrated and checked
- Accessibility review and remediation log
- Staff editing guide and content approval workflow
- Maintenance plan covering updates, security patches, backups, and response times
Service scope
Work we can scope
Agree on the work, responsibilities, and deliverables your agency needs before the engagement begins.
Website modernization
Review resident tasks and existing content, reorganize navigation, and rebuild the site with departments reviewing each section before launch.
Accessibility remediation
Check pages and documents against WCAG 2.1 AA, fix issues, and log what was changed and what still needs attention.
Ongoing maintenance
Content updates, broken-link and form checks, software updates, security patches, and backups on an agreed schedule.
Content support
Help departments keep agendas, notices, fees, and service pages current, with an approval step before changes go live.
Engagement model
How we work together.
Start with a defined review and rebuild scope, then move to monthly maintenance with agreed hours and response times. Each phase is quoted separately.
Ideal for
Who we serve.
- Agencies whose website is hard to update or no longer works well on phones
- Departments fielding calls for information that should be online
- Agencies preparing for accessibility requirements on public websites
- Small teams without a dedicated web staff member
Questions to resolve before the work begins
Scope, staffing, and cost.
Plain-language answers on scope, timeline, staffing, and cost — the same ones we give in the first procurement conversation.
- Do we have to rebuild our whole website?
- Not necessarily. We review the current site first. Sometimes cleaning up content, fixing navigation, and addressing accessibility issues is enough; other times a rebuild costs less than continuing to patch.
- Can our staff still update pages themselves?
- Yes. We agree on who can edit which pages and who approves changes, then train staff and provide a short editing guide.
- How is website work priced?
- Modernization and maintenance are quoted for your agency based on the number of pages, documents, departments, and integrations such as payments or forms. Contact us for a quote.